ISM employs a worldwide network of over 100 trained professionals, communicating in over 15 languages, operating around the clock- 365 days a year. Our Clients and Suppliers are provided escalation path contacts that insure they can always reach someone directly within the organization in case of any urgent issue or requirement.





Each client is assigned an account management team which consists of a Sales Manager, Program Manager and a Technical Specialist. The account management team ensures that every element of business runs effectively, focusing both on day-to-day issues as well as long term project goals.

Our unique position in our clients supply chains often means our account management team becomes a key part of our client's organization; advising on opportunities to improve efficiency, cost and quality performance.